Terms of Use

1. Agreement to these Terms

These Terms of Use ("Terms") are a binding agreement ("Agreement") between you (the "User") and Sunderlin Behavioral Interventions, Inc., an Idaho corporation located at 3113 W Rose Hill St, Boise, ID 83705 ("SBI," "we," "us," or "our"). They govern your access to and use of CareBridge Copilot, including the website at getcarebridgecopilot.com, the mobile application, and all related content, features, and services (together, the "Service"). By creating an account, subscribing, or using the Service, you agree to these Terms and to our Privacy Policy and Safety & Professional Boundaries statement, which are incorporated by reference. If you do not agree, do not use the Service.

2. What CareBridge Copilot is, and what it is not

CareBridge Copilot is an AI-assisted educational tool designed to help adult caregivers supporting individuals ages 2 through 21 navigate everyday behavioral moments. It offers plain-language guidance, caregiver scripts, focused next steps, role-play practice, and printable support tools, in English and Spanish.

CareBridge Copilot is an artificially generated chatbot and is not a human. It is not sentient, conscious, or capable of emotion, and any references to feelings, understanding, or a relationship are simulated. You are always interacting with software, not a person.

The service is for adult caregivers, family members, educators, and professionals only. It is an educational tool and is not child-facing. It is not directed to, designed for, or intended to be used by children, and children may not create accounts or use the Service.

The Service is educational. It does not provide therapy, diagnosis, medical care, behavioral assessment, individualized treatment planning, or crisis intervention. It is not a substitute for the professional judgment of a licensed clinician, physician, behavior analyst, educator, or other qualified professional who knows the individual you care for. Nothing in the Service creates a clinician-client, provider-patient, or other professional relationship between you and SBI or any SBI staff member.

If you or anyone in your care is in danger or experiencing an emergency, call 911 or your local emergency number immediately. The Service is not monitored in real time and cannot respond to emergencies.

3. Who may use the Service

You must be at least 18 years old and an adult caregiver, family member, educator, or professional supporting a child or young adult to use the Service. The Service is not directed to children, and children may not create accounts. By using the Service you represent that you meet these requirements and that any information you provide is accurate.

4. Your account

You are responsible for keeping your login credentials confidential and for all activity under your account. Accounts are personal and may not be shared, transferred, or sold. Organizations that wish to provide access to multiple caregivers must do so through a written pilot or organizational agreement with SBI. Notify us promptly at [email protected] if you believe your account has been accessed without authorization.

5. Privacy and the information you enter

Our Privacy Policy explains how we collect and use information. Do not enter any information that could reasonably identify a student or other individual, and use only generalized, non-identifying labels and descriptions (for example, "my child" or "Student A"). Do not enter names, Social Security numbers, insurance identifiers, medical record numbers, addresses, dates of birth, ages, phone numbers, email addresses, account numbers, student identifiers, or other personal identifying information that is not needed for the educational guidance you are seeking. If you are a professional bound by HIPAA, FERPA, or similar laws, you are responsible for using the Service in a manner consistent with those obligations. SBI is not a HIPAA business associate of any Covered Entity using CareBridge Copilot unless it has signed a written Business Associate Agreement.

Entering PHI, student covered information, or other identifying information in violation of this Section violates these Terms, and SBI may suspend or terminate the responsible account.

6. Subscriptions, prompts, and payment

Access to the Service is provided by paid subscription. The subscription price, the number of prompts included in each billing period, and the price of additional prompt packs are those displayed at the time of purchase. Unused prompts do not roll over unless we say otherwise at the time of purchase. Subscriptions renew automatically at the end of each billing period until cancelled. You may cancel at any time through your account settings or the app store through which you subscribed; cancellation takes effect at the end of the current billing period, and you keep access until then.

All payments are final. We do not offer free trials, and we do not provide refunds or credits for partial periods, unused prompts, or dissatisfaction with the Service, except where required by law or by the policies of the app store through which you purchased. Subscriptions purchased through the Apple App Store or Google Play are billed and managed by that store under its terms.

We may change prices or prompt allocations on notice. Changes take effect at your next renewal, and continuing to use the Service after that date means you accept them.

7. License and ownership

Subject to these Terms, SBI grants you the User a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for your own non-commercial caregiving or, for professionals, in direct support of the caregivers you serve. The Service, including its software, prompts and prompt architecture, models and model configurations, handouts, videos, scripts, role-play scenarios, text, graphics, trademarks (including CAREBRIDGE COPILOT), and the selection and arrangement thereof, is intellectual property owned by SBI or its parent or affiliate entities and is protected by copyright, trademark, trade secret, patent, and other laws. All rights not expressly granted to you are reserved by SBI.

Printable materials the Service provides are for your personal use with the individual you care for. You may print and use one copy of each printable material for that purpose. You may not sell, publicly post, or distribute the printable materials.

8. Acceptable use

You agree not to, and not to permit anyone else to:

• share, sell, or transfer your account or credentials, or allow anyone else to use them;
• copy, reproduce, download, scrape, crawl, record, or systematically capture the Service or any of its content or outputs, except printing materials for your own personal use as described above;
• reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, prompts, system instructions, models, content libraries, or architecture of the Service;
• use any bot, script, automated tool, or artificial intelligence system to access, query, test, benchmark, or analyze the Service;
• use the Service, or any information obtained from it, to build, train, evaluate, or improve a product or service that competes with the Service, or to develop a derivative work of CareBridge Copilot;
• access the Service in order to monitor its availability, performance, or functionality for any competitive purpose;
• remove or alter any copyright, trademark, or other proprietary notice;
• submit content that is unlawful, harassing, threatening, or that infringes anyone's rights;
• attempt to make the Service produce output outside its intended educational purpose, including by attempting to bypass safety guidance or boundaries;
• interfere with the security or operation of the Service, or attempt to gain unauthorized access to any system or data; or
• use the Service in violation of any applicable law, or in any way that could harm a child.

We may investigate suspected violations and may suspend or terminate accounts without notice or refund where we reasonably believe these Terms have been violated.

9. AI-generated content

The Service uses artificial intelligence to generate guidance. AI output can be incomplete, inaccurate, or not suited to a particular individual or situation. You are responsible for deciding whether and how to use any guidance the Service provides, and for consulting qualified professionals about the specific needs of the individual in your care. Outputs are generated for you based on what you enter and may be similar to outputs generated for other users. You may use outputs for your personal caregiving purposes; you may not represent them as professional advice, clinical recommendations, or as authored or endorsed by SBI.

10. Feedback

If you send us ideas, suggestions, or other feedback about the Service, you agree that we may use it without restriction or compensation to you, and that it does not create any confidentiality obligation on our part.

11. Third-party services

The Service relies on third-party providers, including AI model providers, hosting services, payment processors, and app stores. We are not responsible for the acts, omissions, or terms of those third parties. Links to third-party websites or resources are provided for convenience and do not imply endorsement.

12. Termination

You may stop using the Service and delete your account at any time through the account deletion process described on our website. We may suspend or terminate your access at any time if you violate these Terms, engage in aberrant behavior, or if we discontinue the Service. On termination, your license ends and you must stop using the Service. Sections 7 through 10 and 13 through 17 survive termination.

13. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, SBI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. SBI DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY GUIDANCE WILL PRODUCE ANY PARTICULAR OUTCOME FOR YOU OR THE INDIVIDUAL IN YOUR CARE.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SBI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM OF INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO THIS AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY. SBI'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE AMOUNT YOU PAID SBI FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

15. Indemnification

You agree to defend, indemnify, and hold harmless SBI and its officers, directors, employees, and contractors from any claims, damages, losses, and expenses, including reasonable attorneys' fees, arising out of your violation of this Agreement, your use or misuse of the Service, or your violation of any law or the rights of any third party.

16. Governing law and disputes

This Agreement is governed by the laws of the State of Idaho, without regard to conflict-of-law rules. Should any dispute arise out of or relating to this Agreement, the parties hereto agree to first seek an amicable resolution by mediation to be conducted by a mediator approved by both parties. Should the mediation fail, the parties agree to resolve the dispute by binding arbitration administered by a professional arbitrator (e.g., AAA or JAMS) agreeable to both parties, under the arbitrator's then-current rules, rather than in court. Arbitration shall take place in Boise, Idaho before a single arbitrator, and judgment on the award may be entered in any court of competent jurisdiction. Each party shall bear its own costs and fees unless the arbitrator rules otherwise. This clause does not preclude either party from seeking injunctive relief in any court of competent jurisdiction where appropriate.

17. Changes to these Terms

We may update these Terms from time to time. When we make material changes we will post the updated Terms with a new effective date and, where appropriate, notify you by email or in the app. Your continued use of the Service after the effective date means you accept the updated Terms.

18. General

These Terms, together with the Privacy Policy and Safety & Professional Boundaries statement, are the entire agreement between you and SBI about the Service. If any provision is found unenforceable, all other provisions shall remain in effect to the fullest extent allowable by law. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to SBI should be sent to [email protected] or to the mailing address above.

19. Contact

Questions about these Terms: [email protected], or Sunderlin Behavioral Interventions, Inc., 3113 W Rose Hill St, Boise, ID 83705.