Frequently Asked Questions
Find answers to common questions about CareBridge Copilot.
CareBridge Copilot is an on-demand, interactive learning and support platform that helps families, educators, and support teams explore practical strategies, ask questions, practice real-life situations, and access educational resources when they need them. Users can ask questions, explore strategies, practice through interactive scenarios and role-play, and access educational resources at their own pace. CareBridge supports self-directed, just-in-time learning around communication, routines, behavior, transitions, emotional regulation, independence, and everyday situations.
CareBridge Copilot is for families, educators, and support teams supporting children, teens, and young adults ages 2 to 21 with developmental disabilities, neurodivergence, and other support needs. Families include parents, grandparents, guardians, foster and adoptive parents, and other family members. Educators and support teams include teachers, paraprofessionals, direct support professionals, residential and group-home staff, and program staff. CareBridge is not limited to autism or any single diagnosis.
No. A diagnosis is not required to use CareBridge as an educational and learning resource. You don't need the right label to start with what is happening today. CareBridge does not diagnose.
CareBridge Copilot is designed to support families, educators, and support teams working with children, teens, and young adults ages 2 to 21.
No. CareBridge Copilot is not an ABA service, therapy, or clinical treatment. It is an interactive learning and support platform for families, educators, and support teams. Users can explore strategies for everyday situations involving communication, behavior, routines, transitions, emotional regulation, independence, and other common challenges. CareBridge educational content is informed by established developmental, behavioral, communication, educational, and caregiver-learning principles, but CareBridge does not assess, diagnose, prescribe treatment, develop treatment plans, or replace a qualified professional.
Some educational strategies may overlap with concepts used in behavioral science, developmental approaches, communication support, education, and caregiver-training models. CareBridge does not deliver a specific therapy model. Its purpose is to help families, educators, and support teams learn, understand, practice, and apply practical strategies in everyday situations.
No. CareBridge Copilot is an educational and learning-support resource. It does not provide therapy, diagnosis, treatment, medical advice, clinical recommendations, or individualized treatment plans and does not replace a qualified healthcare, behavioral-health, educational, or other professional.
No. CareBridge Copilot is designed for everyday learning between meetings and appointments, not to replace qualified professionals who know the individual. For educators and support teams, it does not replace supervision, organizational policies, clinical oversight, school procedures, or professional judgment.
You describe a situation in everyday language or use voice-to-text. CareBridge helps explain what may be happening, offers language you can adapt, and suggests one clear next step. You can ask follow-up questions, practice through role-play, or use a related printable resource.
You can ask about everyday situations involving communication, routines, transitions, emotional regulation, behavior, social situations, daily living skills, independence, classroom moments, preparing for difficult situations, and navigating changes.
Role-play practice allows you to practice language and responses in a safe, guided way before using them in a real situation.
CareBridge includes a range of printable resources including calm-down steps, first-then supports, visual schedules, token boards, homework steps, coping tools, and more. Resources are accessible inside the CareBridge application.
Yes. CareBridge Copilot is available in English and Spanish.
Yes. CareBridge supports voice-to-text on compatible devices.
CareBridge Copilot is not a healthcare service and is not submitted to insurance. It is an educational learning subscription available for a monthly fee.
The CareBridge Copilot family plan is $49.99 per month and includes up to 200 prompts per month. Additional prompts are available for $20 per 100 prompts. The educator plan is $39.99 per month or $399 per year.
The family plan is available as a monthly subscription. The individual educator membership is available monthly or annually.
Yes. You can add 100 additional prompts for $20.
No. You do not need to be a current Sunderlin Behavioral client to use CareBridge Copilot.
CareBridge Copilot uses reasonable administrative and technical measures intended to protect information. Free-text entries are retained for 30 days and then removed, and administrative access is restricted to named administrator accounts protected by multifactor authentication. No online service can guarantee absolute security, and CareBridge does not claim to provide it.
No. CareBridge is designed so users do not need to enter protected health information or personally identifying health details. Users are asked not to enter PHI or identifying information about the person they support. Please do not enter medical record numbers, identifying diagnostic details, or other protected health information into free-text fields.
You may cancel your subscription at any time through your CareBridge Copilot account to stop future billing. Access continues through the subscription period you have already paid for. If you would like help, email [email protected].
Subscription payments are nonrefundable once processed. You may cancel at any time to stop future billing, and access continues through the subscription period you have already paid for. For questions about a specific charge, email [email protected].
If someone is in immediate danger or experiencing an emergency, call 911 or your local emergency number. CareBridge Copilot is not an emergency-response service and should not be used in a crisis.
Open GetCareBridgeCopilot.com/mobile-access, scan the QR code to open CareBridge on your phone, then follow the steps to save it to your Home Screen. Step-by-step instructions for iPhone and Android are on the Mobile Access page.
There is no free trial at this time. However, you may be eligible to participate in a free pilot program. Contact us to learn about current pilot opportunities and eligibility.