Safety & Professional Boundaries
Understanding what CareBridge Copilot is, and what it is not.
Protected health information
CareBridge is designed so users do not need to enter protected health information or personally identifying health details. Users are asked not to enter PHI or identifying information about the person they support. CareBridge Copilot is an educational resource and is not intended to collect medical records. Please do not enter medical record numbers, identifying diagnostic details, or other protected health information into free-text fields.
Educational scope
CareBridge Copilot is an educational and learning-support resource. It offers plain-language explanations, sample language, one focused next step, role-play practice, short educational videos, and printable resources. It does not provide therapy, diagnosis, treatment, medical advice, clinical recommendations, or individualized treatment plans and does not replace a qualified healthcare, behavioral-health, educational, or other professional. CareBridge is not an ABA service.
Professional support
CareBridge Copilot is designed to support families, educators, and support teams with everyday learning. It does not replace a Board Certified Behavior Analyst, therapist, physician, school team, supervisor, or other qualified professional who knows the individual. When a situation calls for professional support, CareBridge encourages users to reach out to a qualified professional.
Emergencies
CareBridge Copilot is not an emergency service and should not be used in a crisis. If someone is in immediate danger or experiencing an emergency, call 911 or your local emergency number right away.
Data retention
Free-text entries are retained for 30 days and then removed.
Administrative access
Administrative access is restricted to two named administrator accounts protected by multifactor authentication.
Security
CareBridge Copilot uses reasonable administrative and technical measures intended to protect information. No online service can guarantee absolute security, and CareBridge does not claim to provide it.
AI limitations
CareBridge Copilot uses AI-assisted technology to provide educational guidance. AI-generated guidance may not fit every situation and can contain errors. Users should use their own judgment and consult a qualified professional for individualized advice.
Documentation and billing
CareBridge Copilot does not create clinical documentation, is not a billable healthcare service, and is not submitted to insurance. It is an educational learning subscription.
Privacy
For details about how information is handled, please review our Privacy Policy.